River

FAQ

 What services do you provide at your practice? 

 

We have both psychiatric mental health nurse practitioners and therapists at our practice.  We are able to provide individual, family, and group therapy for a variety of presenting concerns along with psychiatric medication management.  It is not required that you receive both therapy and medication management at our practice.  However, are happy to work collaboratively when a client is seeing more than one provider. 

Do you provide telehealth services?

 

At the present time (September 2020), almost all of our providers are providing services through HIPAA-compliant telehealth platforms such as Zoom, Google Meet, and Doxy Me.  We do have one prescriber who is able to see a limited number of clients in the office after the initial appointment when this is an appropriate option.  This provider follows our strict COVID protocols to maximize safety.

How does your intake process work?

 

Please call our office at 303-770-6933 to determine if our practice is a good fit for you.  When you call we will ask you some general information. We will then find a therapist and/or prescriber who takes your insurance (if requested), sees clients in your age group, and works with clients with your presenting issues.  If you have Medicaid, we will schedule you with our intake clinician prior to your first appointment with your therapist and/or prescriber.  Our Medicaid clinician will provide your new clinician(s) with your intake assessment which will be used in determining treatment interventions and goals.

Which insurances do you take?

 

Not all of our providers take all insurances so our client services coordinator will match you with provider(s) who are in-network with your specific insurance.  We have providers who are in-network with Anthem Blue Cross/Blue Shield, Bright Health, CHP, Cigna, Medicaid, Tricare, Tricare West, United Healthcare, and Victim’s Compensation.  We also have a limited number of therapists who are able to see clients on a sliding-scale basis.

How long will my appointment be?

This varies depending on the type of service you are receiving and if your appointment is an initial appointment or a follow up appointment.  Initial appointments and follow up appointments for therapy are generally 45-60 minutes.  Initial medication management appointments are generally 40-60 minutes and follow up medication management appointments generally range from 20-30 minutes.

What is your “no show/late cancellation policy?"

In order for you to receive optimal benefits, it is important for you to attend all of your regularly scheduled appointments. We also want to be able to provide timely services to everyone who requests them.  Therefore, we have a strict no show/late cancelation policy.  We require 24 hours’ notice for all cancelations of therapy appointments and 48 hours’ notice for all medication management appointments.  Weekends and holidays are not counted towards this prior notice (so all therapy appointments for Monday must be canceled by Thursday, for example).  We do understand that emergencies come up, so our providers are able to take that into consideration if you do have a no show or late cancelation.  If you have more than one no show or late cancelation, your provider may need to discharge you from his or her practice.  In addition, unless you have Medicaid you will be charged for your appointment if you do not cancel with adequate notice.

Will my provider coordinate with my other professionals who are working with me outside of Creekside?

 

We do believe in the power of collaboration.  Our providers would be happy to coordinate your care with outside professionals.  Please discuss this with your individual provider.  He or she will request that you sign an Authorization to Release Information form in order to cover HIPAA requirements.

 

What paperwork will I need to complete?

 

Our Client Services Coordinator will send you paperwork through a program called IntakeQ.  This is a secure, encrypted program which requires a password to enter.  You will need to complete an Intake Questionnaire, a Creekside Agreement Form, A Telehealth Consent Form, a HIPAA Notice of Privacy Practices Form, a Client Registration Form, an Electronic Communications Consent, and a Credit Card Form (unless you have Medicaid).  In addition, your therapist will ask you to complete a Disclosure Form specific to his or her practice.  If you are unable to complete forms online please let us know and we will provide this paperwork to you in another manner.  We require that you complete all the IntakeQ paperwork prior to your first appointment.